(“THE COMPANY”)

CONDITIONS OF SALE

THESE CONDITIONS DO NOT AFFECT THE CUSTOMER’S STATUTORY RIGHTS

GENERAL

The Company are under a legal duty to supply goods that are in conformity with the contract.
All estimates are made and all orders are accepted by the Company subject to the following conditions.
Estimates shall be available for acceptance for a maximum period of 30 days from the dates of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.

DELIVERY

2.1 The Company will endeavour to deliver the goods as arranged with Customer and delivery dates are given as accurately as possible but cannot be guaranteed.

2.2 Alterations to the order by the Customer may result in delay in delivery.

2.3 The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery, please be aware this may incur storage charges.

2.4 The Customer must ensure the provision to the Company of adequate access and necessary facilities to enable the Company to delivery in accordance with the Customer’s requirements.

2.5 The Customer must ensure the delivery area is clear. Upon request we may move existing furniture at a cost and at the Customer’s liability to a different room in the same property.

2.6 The Customer will be required to sign a document confirming receipt of the goods.

RETURN OF GOODS FOR IN STORE PURCHASES (ON-PREMISES SALES)

3.1 The Customer shall not be entitled to return the goods supplied for any reason other than under the guarantee conditions or in accordance with the Customer’s statutory rights. If under exceptional circumstances the Company authorises a refund outside of the aforementioned, a 20% handling charge will be applied to cover administrative costs.

PRODUCT OWNERSHIP AND BALANCE

4.1 Ownership of the goods supplied shall only pass to the Customer when the Customer has paid to the Company all the sums due under the order. The balance will be payable once the Customer has been notified that the goods are available for collection, or upon delivery or installation of the goods. Failure to pay the balance at this time may result in removal of the goods.

PRICES AND VAT

5.1 If any alteration to the design or specification of the goods ordered is requested by the Customer and agreed by the Company an appropriate alternation in the price for the goods may be made by the Company.

5.2 Certain goods supplied for the individual disabled persons at present are not subject VAT, but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of entitlement.

DEPOSIT

6.1 Because we will start incurring costs when we being to process your order, you must pay a deposit when you place an order. Should you decide to cancel your order then we will be entitled to keep some or all of the deposit to pay for any costs we have incurred.

DIMENSIONS AND TECHNICAL DATA

7.1 All figures, speeds, measurements, capacities and other technical information and data contained in the Company’s advertising, sale and manuals are based on trials under test conditions and are provided for general guidance only.

GUARANTEE – NEW PRODUCTS

8.1 The product you have ordered comes complete with a guarantee which starts from the date the product is delivered by us or collected by you. This guarantee covers the cost of replacement parts and labour for any fault caused by manufacture or installation. The product may be repaired or replaced (like for like) at the Customer’s discretion, unless either option is impossible or disproportionate to the other. The guarantee does not include abuse or misuse or error on your part, or failure to properly follow the instructions in the Owner’s manual.

8.2 This guarantee does not affect the statutory rights of the Customer, but if the Customer wishes to have the benefit of the guarantee conditions, the Customer must comply with the provisions set out below.

8.3 In the event of a defect in the goods supplied becoming apparent within 12 months of the delivery/collection date, the Company will affect any necessary repair or replacement of parts free of charge on condition that the Customer complies with the following provisions of this guarantee. In some circumstances the manufacturer/seller will require the goods to be returned to their premises for inspection to establish if the guarantee is applicable. The Company has no obligation to provide Customers with loan equipment during this time. In all cases, batteries are guaranteed for six months from the date or delivery and/or installation.

8.4 Any part repaired or replaced during the 12-month guarantee period is guaranteed for the duration of that period.

8.5 The arrangements for repairs and service and the designated repairer will be notified to the Customer by the Company and will be confirmed at any time on request.

8.6 On a defect occurring during the guarantee period the customer must notify the Company immediately giving full information as to the problem and no use must be made of the goods. In addition, no alteration or unauthorised repairs made to the goods prior to inspection by the Company.

8.7 We reserve the right to appoint an alternate authorised repairer at our discretion.

8.8 Items of a consumable nature will not normally be covered during the 12-month guarantee period unless such items have suffered undue wear as a direct result of an original manufacturing defect. These items include amongst other, lubricant, motor brushes, upholstery, tyres, inner tubes, brakes and similar parts. Batteries will be covered by the guarantee only where they have been charged and maintained fully in accordance with the manufacturer’s recommendations.

8.9 Under normal circumstances, no responsibility will be accepted where the goods have required repair or replacement as a direct result of: –

a) The goods or part not having been maintained in accordance with the manufacturer’s recommendations, and/or not using the specified original equipment parts only.
b) The goods or part having been damaged by neglect, accident or improper use.
c) The goods or part having been altered from the manufacturer’s specifications, or repairs having been attempted prior to the designated repairer being notified.
d) Fair wear and tear.

8.10 Please note all products to be repaired under guarantee that were collected from store, need to be returned to store for inspection to action the guarantee. Products that were delivered and need to be repaired under guarantee will be collected by the Company and repaired on site, so long as the Customer remains within the Company’s delivery radius, outside of this radius additional costs will be borne by the Customer.

8.11 Guarantees / warranties are not insurance backed.

COMPLAINTS HANDLING POLICY

9.1 If you are not happy with any aspect of the service you received from the Company, please contact the store directly in the first instance. We will endeavour to resolve any issues that arise in line with our terms and conditions. If you are still not satisfied you have the option to proceed with legal action under your statutory rights.